Ecommerce is ubiquitous in the developed world, and is fast gaining the same status in the developing world as well. Obviously, all ecommerce sites are not equal. Order tracking and customer support experience varies by a lot. And logging into each website to track your order is cumbersome. There are times when one is expecting multiple orders, but it is ‘work’ to keep a track of all of them and request for support.
Why is it good for customers
Easy to keep a track of all your orders from one single app. Customer support tickets can be raised, tracked and replied from within this app. The app can automatically raise customer support tickets to the respective site if an order gets delayed. Potentially it can handle site specific return policies as well.
Why is it good for ecommerce companies
Instantaneous touchpoint with customers for gathering feedback and updating about order statuses. Order tracking integrations with popular couriers to reduce customer support costs. By automatically raising tickets for order delays, the company can respond early and prevent possible customer anger management.
How to get stored to go through the trouble of integrating/supporting this app. The quick approach could be to get access to transactional emails of these stores and by parsing order information from emails to start with. Deeper functionality will only be possible with API level integration. I haven’t really figured this one out though.
Can be a CRM channel providing companies with a targeted messaging platform for feedback, surveys, promotional offers etc. Can scale globally.